Community Manager – Residential (Luxury / New Construction)

Resident Experience

• Serve as the primary point of contact for residents, delivering clear, warm, straightforward communication across email, SMS, phone, and in person.
• Maintain a deep, evolving knowledge of the local Gowanus / Brooklyn ecosystem – restaurants, arts institutions, recreation, transit, nightlife – and offer recommendations that feel personal rather than prescriptive.
• Oversee resident services including package management, vendor deliveries, key control, amenity bookings, and move-ins / move-outs.

Programming & Partnerships

• Ideate, plan, and execute a dynamic calendar of events and cultural activations, balancing wellness, arts, culinary, neighborhood exploration, and low-lift building moments.
• Run the full event pipeline: concept, vendor sourcing, budgeting, promotion, RSVP management, onsite execution, and post-event reporting.
• Develop and maintain partnerships with local businesses, makers, and institutions. Create reciprocal value – discounted offerings, resident nights, collaborative programming, or on-site pop-ups.
• Steer and maintain a living “Neighborhood Guide,” featuring hyperlocal culture, experiences, and people.
• Activate the resident app as a community hub: event promotion, policy updates, amenity usage, neighborhood perks, and storytelling aligned with brand voice.
• Support marketing efforts through on-brand resident communications, social content coordination, amenity photography capture, and feedback loops to off-site teams.

Operations & Facility Management

• Maintain high presentation standards across all amenity spaces, lobbies, and corridors; ensure the building feels alive, cared for, and consistent with Wharf identity.
• Log, assign, and follow up on maintenance work orders, escalating issues as needed to property management, engineering, or third-party vendors.
• Track amenity usage and resident engagement data to help shape programming and operational adjustments.
• Uphold safety, emergency, and incident-reporting protocols; coordinate with building management to ensure compliance and consistency across the portfolio.
• Partner with Property Management and Maintenance to resolve issues quickly and visibly.
• Serve as resident advocate internally while maintaining operational discipline and fairness.

Administration & Team Management

• Create structure: maintain a clean CRM, track attendances and sentiment, categorize resident feedback, and help refine resident policies as needs evolve.
• Support leasing and marketing operations when needed — tours, orientations, resident onboarding, renewal conversations, and communication templates.
• Reconcile event expenses, vendor invoices, and purchasing needs with accuracy and transparency.
• Train, support, and mentor front-of-house teams to deliver a hospitality focused resident experience.
• Monitor resident reviews across platforms and respond with clarity, respect, and honesty consistent with the “Keep It Real” Wharf ethos.